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Zendesk Specialist Training
General Zendesk Overview
How to Setup Your Zendesk Account (2:05)
Customize Your Layout (3:16)
Changing Your Display Name (0:34)
Review Interactions and Views (2:42)
Calls
Accepting Inbound Calls (2:31)
Working Multiple Interactions (2:29)
Dispositioning (1:22)
Email
Send Outbound Email (2:17)
Submit Email with Correct Status (1:43)
Dispositioning (1:22)
Chat/SMS
Overview Dispositioning and Close Out (2:31)
Working Multiple Interactions (2:29)
After Hours Sessions (0:41)
Spanish Translation (3:30)
Support
Using Macros (2:28)
Complaints/Kadince Forms (1:15)
Reporting and Analytics
Zendesk Explore: Reporting and Data (2:22)
Knowledge Base/Help Center
Guru Extension and Zendesk Knowledge Base (2:04)
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Accepting Inbound Calls
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